We Screen Each Contractor and Member Company in 10 Important Areas
In order to join the Home Improvement Hotline contractors and member companies are screened in 10 key areas:
The contractor or company must have a reputation for fair dealing and customer satisfaction
as evidenced by active membership in the Better Business Bureau (BBB). There can be no record
of outstanding or improperly resolved complaints with the BBB or any consumer protection agency.
The contractor or company must be currently licensed in each area of specialization as required
by the State of Florida and as required by each county in which it does business.
The contractor or company must carry general liability insurance with policy limits of not less
than $500,000.00. In addition they must carry workers compensation insurance on each non-exempt
employee.
The contractor or company, through it principals or employees, must be able to demonstrate at
least 5 years experience within its area of specialization.
The contractor or company must have written quality assurance guidelines and employee training
commensurate with the scope and nature of the work each employee is expected to perform.
The contractor or company must supply the names of satisfied customers as references who will
attest to the overall quality of the service that was provided and the work that was performed.
The contractor or company must demonstrate financial stability as a creditworthy enterprise.
There can be no record of outstanding judgments.
The contractor or company must screen all new employees prior to hiring and must develop policies
consistent with maintaining a drug-free workforce.
The contractor or company must warranty materials and labor on all work performed for a minimum
of 12 months.
The contractor or company must subscribe to our Code of Professional Conduct & Fair Dealing and must agree to abide by its terms and conditions.
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